Frequently Asked Questions (FAQ)

1. What is Ruggeda Store? Ruggeda Store is an online retailer specializing in high-quality martial arts, fitness apparel, and gear. We offer a wide range of products including Brazilian Jiu-Jitsu Gi's, rash guards, MMA shorts, boxing gloves, and more. Our products are designed to provide optimal performance, durability, and style.

2. How do I place an order? To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once your order is confirmed, you'll receive an email with your order details and tracking information.

3. What payment methods do you accept? We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are processed securely to ensure your personal information is protected.

4. Do you ship internationally? Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please check our Shipping Policy page for more details on international shipping rates and estimated delivery times.

5. How can I track my order? Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website to view your order status and tracking information.

6. What is your return policy? We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a refund or exchange. Items must be in their original condition, unused, and with all original packaging. Please visit our Returns & Exchanges page for detailed instructions.

7. How do I contact customer support? For any questions or concerns, you can contact our customer support team via email at support@ruggeda.com or by using the contact form on our website. Our team is available to assist you with any inquiries about your order, product information, or general questions.

8. Can I cancel or modify my order? If you need to cancel or modify your order, please contact us as soon as possible. We process orders quickly, so we may not be able to accommodate changes once an order has been processed. However, we'll do our best to assist you.

9. Do you offer discounts or promotions? Yes, we frequently offer discounts and promotions on our products. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and special offers.

10. How do I choose the right size? We provide detailed size charts for each product to help you choose the right size. Please refer to the size chart and product descriptions on each product page. If you have any questions or need further assistance, feel free to contact our customer support team.